Privacy Policy

Heart for Hounds

Heart for Hounds is committed to protecting your privacy and handling personal information with care, transparency and respect.



Information Collected

I collect only the information necessary to provide safe and appropriate care for your dog. This may include:

• Your name, address, email address and telephone number
• Emergency contact details
• Information about your dog, including veterinary and medical detail

Information is collected via enquiry forms, booking forms, email, messages or in person.

How Your Information Is Used

Your information is used solely to:

• Provide dog boarding and wellbeing services
• Manage bookings and communication
• Contact you in the event of an emergency
• Meet licensing, insurance and legal requirements

Your data is never sold or shared for marketing purposes.

Data Storage & Retention

All personal information is stored securely, either digitally or in locked physical files. In line with local authority licensing requirements, records are retained for up to three years after services have ceased, after which they are securely destroyed.

Sharing Information

Information will only be shared when necessary, such as:

• With your nominated veterinary practice or boarders, in the event of an emergency
• If required by law or local authority licensing regulations

Social Media & Photographs

With your permission, photos or videos of your dog may occasionally be shared on Heart for Hounds’ website or social media pages. These are used solely to showcase daily life, enrichment and care within the business.



Your dog’s name or personal details will never be shared publicly without your consent, and you are welcome to opt out of social media sharing at any time.



Your Rights

You have the right to request access to, correction of, or deletion of your personal data where legally possible. Requests can be made directly to Heart for Hounds.



Contact

If you have any questions about this Privacy Policy or how your data is handled, please contact:



Heart for Hounds sherylfever@gmail.com / 07984 172031